近日，福建省質(zhì)量管理協(xié)會公布了福建省實施用戶滿意工程先進單位及先進個人名單，龍合智能憑借優(yōu)良產(chǎn)品質(zhì)量和服務質(zhì)量及客戶對龍合“LH”品牌的高度認可，榮獲“2024年度福建省用戶滿意企業(yè)”稱號。

省質(zhì)量管理協(xié)會此次開展用戶滿意度調(diào)查評價，旨在貫徹落實《質(zhì)量強國建設綱要》精神，引導企業(yè)關注用戶需求和全過程消費體驗，推動產(chǎn)品、服務持續(xù)改進和質(zhì)量提升，不斷增強人民群眾獲得感、幸福感、安全感。

龍合智能始終堅持“高品質(zhì)，重效率，倚創(chuàng)新，穩(wěn)發(fā)展，創(chuàng)幸?！钡钠髽I(yè)核心價值觀，把“以用戶為中心”和“以用戶滿意為標準”的原則貫穿于公司生產(chǎn)、經(jīng)營、研發(fā)、服務等各項管理活動中，通過質(zhì)量管理體系、首席質(zhì)量官員制度、崗位免檢制度及各項企業(yè)標準，規(guī)范產(chǎn)品生產(chǎn)制造，保障產(chǎn)品質(zhì)量；同時，充分利用現(xiàn)代化管理工具--“三星”評比、合理化建議、QC 小組、小改小革、項目攻關、品質(zhì)分析會、質(zhì)量看板等，全方位提升質(zhì)量改進能力；通過設立售后服務部、制定下達《售后服務規(guī)范》等各種服務制度及導入5G+互聯(lián)網(wǎng)技術對發(fā)布在外的客戶在用設備提供遠程設備運維管理、遠程故障排除支持，做實做好各項售后服務工作。公司自成立以來，未發(fā)生重大安全、質(zhì)量事故，于2018年榮獲第三屆“龍巖市政府質(zhì)量獎”，2019年榮獲“福建省質(zhì)量管理優(yōu)秀單位”，并且連續(xù)6年獲評福建省“守合同，重信用”企業(yè)。

龍合智能將持續(xù)關注用戶滿意度，深化用戶需求對接，強化自主創(chuàng)新能力，優(yōu)化產(chǎn)品品質(zhì)，滿足用戶多樣化、個性化的需求。同時，加大售后服務團隊培訓，提升服務質(zhì)量和效率，確保用戶購買無憂，使用舒心。

龍合智能裝備制造有限公司（本文以下簡稱公司）系一家集自主研發(fā)、高端制造、營銷服務為一體的現(xiàn)代化智能制造企業(yè)。公司以智能制造為根基，為客戶提供智能物流搬運、裝卸設備及其集成應用系統(tǒng)整體解決方案、智能倉儲軟硬件綜合集成系統(tǒng)及屬具產(chǎn)品等多種物料搬運系統(tǒng)解決方案，致力于解決物流搬運難題。公司注冊資金9466.50萬元人民幣，占地面積約100畝，現(xiàn)有員工近500人。公司多次獲評國家高新技術企業(yè)、國家兩化融合試點單位、國家工信部首批專精特新小巨人重點企業(yè)、國家級企業(yè)技術中心、國家級綠色工廠、國家級智能制造試點示范項目等殊榮。

公司是全國工業(yè)車輛標準化技術委員會屬具工作組組長單位、全國物流倉儲設備標準化技術委員會委員企業(yè)。公司設有國家級博士后科研工作站和國家級企業(yè)技術中心，目前獲國家授權專利超300項，其中發(fā)明專利50余項，獲評中國專利優(yōu)秀獎。公司與清華大學天津高端裝備研究院、中科院海西研究院和福州大學等國內(nèi)知名科研院所建立了技術創(chuàng)新科研戰(zhàn)略合作關系。

公司建立了遍布全球的廣闊營銷業(yè)務渠道，擁有分布在德國、瑞典、英國、澳大利亞、日本、美國等70多個國家和地區(qū)共200多家國際客戶和40多家國內(nèi)戰(zhàn)略合作伙伴，并成功與包括中國石化、中國煙草、中糧集團、萬華化學、北京奔馳、英國JCB、凱傲寶驪、林德中國、日本三菱、徐工、柳工、臨工、諾力、中力等國際化集團在內(nèi)的客戶達成長期戰(zhàn)略合作。

公司已通過了GJB9001C-2017國軍標質(zhì)量管理體系認證、GB/T29490-2013知識產(chǎn)權管理體系認證以及IS09001質(zhì)量管理體系認證、IS014001環(huán)境管理體系認證、OHSAS18001職業(yè)健康安全管理體系認證和IS03834-2國際焊接質(zhì)量管理體系認證。

Longhe Intelligent Equipment Manufacturing Co., Ltd. (hereinafter referred to as “the Company"),stands as a modern intelligent manufacturing enterprise integrating such functions as independent R&D,high-end manufacturing and marketing services. Rooted in intelligent manufacturing, the Company hasprovided its customers with turnkey solutions including intelligent logistics handling, loading & unloadingequipment and its integrated application system, and solutions of multiple material handling systemssuch as the comprehensive integrated system of intelligent warehousing software & hardware and acces-sory products. To tackle the difficulties of material handing for the automatic warehouse. The Companyhas a registered capital of RMB 94.66 million, covers an area of 67,000 square meters and 500 employees.The Company's has won national honors and awards include: National High-tech Enterprise, NationalPilot Unit Integrating Informatization and Industrialization, China's first batch of "little giant" key enterp-rise that that applies special, sophisticated techniques to produce unique and novel products granted byMinistry of Industry and Information Technology, National Enterprise Technical Center, National GreenFactory, National Demonstration Project of Intelligent Manufacturing Pilots, etc.

The Company holds the following titles: Head of the Attachments Work-group of the National TechnicalCommittee of Industrial Truck Standards Development Foundation, Member Enterprise of National Logisti-cs Warehousing Equipment Standardization Technical Committee (SAC/TC499). The Company has a natio-nal post-doctoral research workstation and national enterprise technology center, and 300 authorizedpatents so far (including 50 patents of invention), awarded China Patent Excellence Award. The Companyhas also established strategic partnerships on technological innovation and scientific research with TianjinResearch Institute for Advanced Equipment of Tsinghua University, Haixi Institutes of Chinese Academy of Science, Fuzhou University and other scientific research institutions.

The Company's marketing business channel is extensive to the extent all around the world, with more than200 international customers and over 40 domestic strategic partners distributed in countries and regionsexceeding the quantity of 70 such as Germany, Sweden, the United Kingdom, Australia, Japan and the Uni-ted States. Moreover, the Company has successfully reached long-term strategic cooperation with custo-mers including SINOPEC, China Tobacco, COFCO, Wanhua Chemical,Beijing Benz,JCB (UK), KION Baoli, LindeChina, Mitsubishi (Japan), XCMG, LiuGong, LGMG, SDLG, Noblelift, EP Equipment and other international gr-oups.

The Company has passed the following certifications: GJB9001C-2017 Quality management systems requ-irements, GB/T29490-2013 Enterprise intellectual property management, ISO9001 Quality ManagementSystem (QMS), ISO14001 Environmental Management System (EMS), Occupational Health and Safety Ass-essment Series (OHSAS) 18001, and ISO 3834-2 Quality requirements for fusion welding of metallic mater-ials.